Nervecept Shipping: Rates, Tracking and Delivery Problems

Rates and coverage

An optional "priority and insured" upgrade may be offered at checkout; according to the maker's policy, it upgrades you to express shipping and reships free if there is a delivery problem.

Timing and tracking

The maker does not publish handling or transit times, so we do not quote them. After dispatch, a shipping confirmation with tracking is emailed to the address you used at checkout. If you have not received a shipping email within a week of ordering, contact [email protected] with your order ID.

When it arrives

• Check every bottle's safety seal before opening.
• Keep the packing slip: it is required for returns.
• Store the bottles cool and dry, away from heat and light.
• Run our bottle check if anything looks different from the label.

Getting the address right

Most delivery problems start at checkout. Use an address where someone can receive parcels, include apartment or unit numbers, and double-check the ZIP code. If you spot a mistake after paying, email support with your order ID straight away; changes are easiest before the parcel is dispatched. The email you enter at checkout is where tracking and refund messages go, so use one you actually read.

Shipping a return

Returns go to PO Box 12730, Ogden, UT 84412, and the buyer pays the postage. Because it is a PO box, use the U.S. Postal Service; private carriers generally cannot deliver to PO boxes. Choose a service with tracking, keep the receipt, and include the packing slip plus a note with your name, email and order ID. Email support the tracking number when you send it. The full process is on the guarantee page.

Lost, damaged or wrong items

Email [email protected] with your order ID, a description and photos. If you bought the insured shipping upgrade, mention it. For damaged bottles, do not take the capsules.